When an item is in stock, as is normally the case, it will usually be dispatched within 1 working day of receiving cleared payment for the order (excluding weekends and bank holidays). If there is any delay in dispatching the order or the item is temporarily out of stock we will notify the purchaser by e-mail.
We dispatch larger orders or items weighing over 2 kg by courier service (Within 2 Days), Smaller items are sent by Royal Mail Signed For (Within 2 Days) OR “Royal Mail Special Delivery” (Next Day) depending on value . Whilst we will always try to ensure the order reaches its destination as quickly as possible, we will not accept responsibility for any delay caused by Royal Mail or Parcel Force as all stated delivery times are a guideline only, not a guarantee.
All items dispatched by the courier are tracked and in the unlikely event of the parcel going missing, we will send out a replacement after 4 days of the expected delivery date if the item cannot be located.
Any item sent by Royal Mail is not officially missing until it has been out of circulation for 15 working days. Items will be replaced or refunded only after we receive confirmation from the Royal Mail that the item is lost.
Royal Mail should post a card through your letterbox should you be out and you can either contact Royal Mail to arrange re-delivery or after 24 hours you can collect the item from your local Royal Mail depot. Royal Mail will hold the item for 10 days and if it is not collected the item will be returned to us. A re-delivery charge will be incurred by the purchaser before we re-send any returned item.
Parcel Force will attempt delivery twice on most items. The couriers should leave a card should you be out or access to your property is restricted, Please read this card as it will tell you whether:
They attempt to deliver the parcel again tomorrow.
Your parcel has been left with a neighbour.
Your parcel has been taken to your local Post Office branch.
Your parcel has been returned to the Parcel Force depot.
Contact details for Parcel Force will be on the card left so if re- delivery next day is a problem then contact them ASAP to arrange a suitable date. After two failed attempts to deliver, the item will be returned to your local Post Office if it will fit through their security window, or if it is too large in size to your local Parcel Force Depot. If it is not collected from there within 16 calendar days it will be returned to us and a re-delivery charge will be incurred by the purchaser before we dispatch the item again.
After placing your order please keep an eye on your emails (junk/spam box too) as you will get a “Item dispatched” email which, If you have selected a service with one, will included a tracking number and an estimated day of delivery.
If any special delivery requirements are necessary please e-mail us before placing your order. We can send items by Royal Mail or Parcel Force to arrive on Saturday, but it does incur a greater delivery charge.
The majority of our items can be sent outside of the UK, the cost of this is calculated on an individual basis by both the weight of the item and the country which the item is being delivered. Due to the varying laws of different countries and the very limited courier options (due to most couriers treating batteries and aerosols as restricted items) we can no longer dispatch any items which included batteries or any aerosol products outside the UK.
Returns are accepted only in same manner as dispatched, this must be accompanied by a copy of your delivery note, full contact details, a note detailing the circumstances of return and your desired outcome. Items must be returned to the address provided below on a recorded service to guarantee their arrival. We can not process a refund unless all these conditions are met. Refunds will be processed only through your original payment method and will be for the item cost only; we do not refund P&P charges. Some custom items will incur a restocking charge such as “cut to length” and personalised items, this can be up to a maximum 25% of the item value.