Shipping Returns & Refunds

Rights and Obligations

We see it as our priority to fill orders quickly and accurately.  As a result, we may occasionally delay shipping orders in an effort to contact the customer to make sure that he/she are purchasing the best product for their needs.

Additionally, due to the recent increase in fraud activities, we will not fill orders if the shipping address is different than the billing address and the order was paid for by a credit card. Only PayPal, check and wire payments are allowed in such circumstances.

We also reserve the right to cancel any order at will.  All funds will be returned to the customer if this occurs.  This may occasionally occur in case we run out of stock or if we cannot honour the sale price due to a data entry error.

We may sometimes ship via ground even if a customer pays for expedited shipping.  This is only done if we find through our analyses that ground shipment will get to the address faster than the expedited one.  Customer is welcome to request shipping fee adjustment if this occurs.

In summary, please, shop with peace of mind as we will do our best to get you the best possible product in the fastest possible way.

 

Shipping Rates

At primeelectro.co.uk we want to get our products to you as soon as possible and as safely as possible!

That is why we offer shipping via our trusted partners with insurance at no additional cost to you on all orders.

If you need the items more urgently, please, contact us to arrange for expedited shipping. Additional charges will apply.

Please, see our return policy for details on return shipping.

 

Delivery

UK mainland  3-5 days
International 7-10 days

 

Cancellation
Cancellation requests within 24 hours – Please email us on primeelectro.net@gmail.com with a reason for cancellation.
Refunds
Refunds and returns 60 days – Please send an email indicating your order number and reason for return to primeelectro.net@gmail.com
Prime Electro will gladly fulfil an exchange whenever you are not fully satisfied with a purchase within 30 days of receipt. Please ensure the returned item is in NEW condition (i.e., keep the original packaging, do not mount rifle scopes). Please follow the return policy in order to receive an exchange.